Online communities
Everyday use of the Internet
Collaboration in work groups
Visual communication
Computers in organizations
Interorganizational networks

Online communities

Choi, B., Kraut, R. E., & Fichman, M. (Under review). Matching people and groups: An exploratory study of recruitment and selection in online games. In ACM conference on human factors in computing systems. New York: ACM Press.. [PDF]

Ren, Y., & Kraut, R. E. (Under review). A simulation for designing online community: Member motivation, contribution, and discussion moderation. [PDF]

Wang, X., Kraut, R., Butler, B., Burke, M., & Joyce, E. (Under review). Beyond information: Developing the relationship between the individual and the group in online communities. Information Systems Research. [PDF]

Ren, Y., Harper, M., Drenner, S., Kiesler, S., Terveen, L., Riedl, J., et al. (Under review). Building attachment to online communities: Design principles for identity and bonds. Unpublished manuscript. [PDF]

Burke, M., & Kraut, R. E. (2008). Mopping up: Modeling Wikipedia promotion processes. In CSCW 2008: Proceedings of the ACM conference on computer-supported cooperative work. New York: ACM Press.

Burke, M., & Kraut, R. E. (2008). Mind your p’s and q’s: When politeness helps and hurts in online communities. In Cscw'08: ACM conference on computer-supported cooperative work. New York: ACM Press.

Kittur, A., & Kraut, R. E. (2008). Harnessing the wisdom of crowds in Wikipedia: Quality through coordination. In CSCW'08: Proceedings of the ACM conference on computer-supported cooperative work. New York: ACM Press. [PDF]

Burke, M., Joyce, E., Kim, T., Anand, V., & Kraut, R. E. (2007). Introductions and requests: Rhetorical strategies that elicit community response. In C. Steinfield, B. Pentland, M. Ackerman & N. Contractor (Eds.), Communities and technologies 2007: Proceedings of the third communities and technologies conference. New York, NY: Springer Publishing Company.[PDF]

Butler, B., Sproull, L., Kiesler, S., & Kraut, R. (2007). Community effort in online groups: Who does the work and why? In S. Weisband. (Ed.), Leadership at a distance. (pp. 171-194). Hillsdale, NJ.: Lawrence Erlbaum Associates. [PDF]

Harper, F., Frankowski, D., Drenner, S., Yuqing Ren, Kiesler, S., Terveen, L., et al. (2007). Talk amongst yourselves: Inviting users to participate in online conversations. In IUI 2007: Proceedings of the ACM conference on intelligent user interfaces (pp. 62 - 71). New York: ACM Press. [PDF]

Ren, Y., Kraut, R. E., & Kiesler, S. (2007). Applying common identity and bond theory to the design of online communities. Organizational Studies, 28(3), 379-410. [PDF]

Seay, A. F., & Kraut, R. E. (2007). Project massive: Self-regulation and problematic use of online gaming. In CHI 2007: Proceedings of the ACM conference on human factors in computing systems (pp. 829 - 838). New York: ACM Press. [PDF]

Joyce, E., & Kraut, R. E. (2006). Predicting continued participation in newsgroups. Journal of Computer-Mediated Communication, 11(3), 723-747. [HTML]

Arguello, J., Butler, B. S., Joyce, L., Kraut, R., Ling, K. S., Rosé, C. P., et al. (2006). Talk to me: Foundations for successful individual-group interactions in online communities. In CHI 2006: Proceedings of the ACM conference on human-factors in computing systems (pp. 959 - 968). New York: ACM Press. [PDF]

Rashid, A., Ling, K., Kraut, R., & Riedl, J. (2006). Motivating participations by displaying the value of contribtuion. In CHI 2006: Proceedings of the ACM conference on human-factors in Computing systems (pp. 955 - 958). New York: ACM Press. [PDF]

Ling, K., Beenen, G., Ludford, P. J., Wang, X., Chang, K., Li, X., Cosley, D. Frankowski, D., Terveen, L., Rashid, A., Resnick, P., Kraut, R. (2005). Using social psychology to motivate contributions to online communities. Journal of Computer Mediated Communication, 10(4), np. [HTML]

Beenen, G., Ling, K., Wang, X., Chang, K., Frankowski, D., Resnick, P. & Kraut, R. (2004). Using social psychology to motivate contributions to online communities. CSCW'04: Proceedings of the ACM Conference on Computer Supported Cooperative Work. p. 212-221. NY: ACM Press. [PDF]

Everyday use of the Internet

Bessière, K., Kiesler, S., Kraut, R. E., & Boneva, B. (2008). Effects of Internet use and social resources on changes in depression. Information, Communication & Society, 11(1), 47-70. [PDF]

Shklovski, I., Kraut, R. E., & Cummings, J. (2008). Keeping in touch by technology: Maintaining friendships after a residential move. In CHI'08: Proceeding of the ACM conference on human factors in computing systems (pp. 807-816). New York: ACM Press. [PDF]

Shklovski, I., Kraut, R., & Cummings, J. (2006). Routine patterns of Internet use and psychological well-being: A complex interaction. In CHI 2006: Proceedings of the ACM conference on human-factors in computing systems. New York: ACM Press. [PDF]

Brynin, M., & Kraut, R. E. (2006). Social studies of domestic information and communication. In R. E. Kraut, M. Brynin & S. Kiesler (Eds.), Computers, phones, and the Internet: Domesticating information technology (pp. 3-20). New York: Oxford University Press[PDF]

Cummings, J., Lee, J., & Kraut, R. (2006). Communication technology and friends during the transition from high school to college. In Computers, phones, and the Internet: Domesticating information technology (pp. 265-278). New York: Oxford University Press. [PDF]

Kraut, R. E., Kiesler, S., Boneva, B., & Shklovski, I. (2006). Examining the impact of Internet use on TV viewing: Details make a difference. In R. E. Kraut, M. Brynin & S. Kiesler (Eds.), Computers, phones, and the Internet: Domesticating information technology (pp. 70-83). New: Oxford University Press. [PDF]

Boneva, B. S., Quinn, A., Kraut, R. E., Kiesler, S., & Shklovski, I. (2006). Teenage communication in the instant messaging era. In R. Kraut, M. Brynin & S. Kiesler (Eds.), Computers, phones, and the Internet: Domesticating information technology (pp. 201-218). New York: Oxford University Press.. [PDF]

Shklovski, I., Kiesler, S., & Kraut, R. (2006). The Internet and social interaction: A meta-analysis and critique of studies, 1995-2003. In R. Kraut, M. Brynin & S. Kiesler (Eds.), Computers, phones, and the Internet: Domesticating information technology (pp. 251-264). New York: Oxford University Press. [PDF]

Shklovski, I., Kraut, R. E. & Rainie, L., (2004). The Internet and Social Relationships: Contrasting Cross-Sectional and Longitudinal Analyses. Journal of Computer-Mediated Communication. [HTML]

Kraut, R. E., & Kiesler, S. (2003, summer). The social impact of Internet use. Psychological Science Agenda, 8-10. [PDF]

Kraut, R. E., Olson, J., Manaji, M., Bruckman, A., Cohen, J. & Couper, M. (2003). Psychological Research Online: Opportunities and Challenges. American Psychologist, 59(2), 105-117. [PDF]

Frohlich, D. M., & Kraut, R. (2003). The social context of home computing. In R. Harper (Ed.), Inside the smart home (pp. 127-162). London: Springer-Verlag. [PDF]

Kraut, R., Kiesler, S., Boneva, B., Cummings, J . N., Helgeson, V., & Crawford, A. M. (2002). Internet paradox revisited. Journal of Social Issues, 58(1), 49-74. [PDF]

Cummings, J., Butler, B., & Kraut, R. (2002). The quality of online social relationships. Communications of the ACM, 45(7), 103-108. [PDF]

Boneva, B., Kraut, R., & Frohlich, D. (2001). Using e-mail for personal relationships: The difference gender makes. American Behavioral Scientist, 45(3), 530-549. [PDF]

Cummings, J. N., & Kraut, R. (2002). Domesticating computers and the Internet. The Information Society, 18(3), 1-18.. [PDF]

Kiesler, S., Kraut, R., Cummings, J., Boneva, B., Helgeson, V., & Crawford, A. (2002). Internet evolution and social impact. In P. B. Lowry, J. O. Cherrington, & R. J. Watson (Eds.), The E-Business Handbook. (pp. 189-201). NY: CRC Press. [PDF]

Kiesler, S. Lundmark, V., Zdaniuk, B., & Kraut, R., (2000) Troubles with the Internet: The dynamics of help at home. Human Computer Interaction, 15(4), 223-352. [PDF]

Kraut, R., Mukhopadhyay, T., Szczypula, J., Kiesler, S., & Scherlis, B. (1999). Information and communication: Alternative uses of the Internet in households. Information Systems Research 10(4), 287-303. [PDF]

Subrahmanyam, K., Greenfield, P., Kraut, R., & Gross, E. (2001). The impact of computer use on children's and adolescents' development. Journal of Applied Developmental Psychology, 22(1), 7-30.[PDF]

Subrahmanyam, K., Kraut, R. E., Greenfield, P., & Gross, E. (Spring 2000). The impact of home computer use on children's activities and development. In M. K. Shields (Ed.), The Future of Children: Children and Computer Technology, Vol. 10, 123-144. [PDF]

Subrahmanyam, K., Kraut, R. E., Greenfield, P., & Gross, E. (2000). New forms of electronic media: Impact of interactive games and the Internet on cognition, socialization, and behavior. In D. Singer & J. Singer (Eds.,) Handbook of Children and the Media. Pp. 73-99. Los Angeles, CA: Sage.

Kraut, R. E., Scherlis, W., Patterson, M., Kiesler, S. & Mukhopadhyay, T. (1998). Social impact of the Internet: What does it mean? Communications of the ACM, 41(12), 21-22. [PDF]

Kraut, R. Patterson, M., Lundmark, V., Kiesler, S, Mukophadhyay,T & Scherlis, W. (1998). Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist. 53 (9), 10171-031. [PDF]

Kiesler, S., Kraut, R., Lundmark, V., Scherlis, W., & Mukhopadhyay, T. (1997, March 24-27) Usability, help desk calls, and residential Internet usage. Proceedings of the CHI '97 Conference (Atlanta, GA,), New York: ACM.

Kraut, R. E. (1996, Dec.). The Internet@Home: Introduction to the special section on the new home computing. Communications of the ACM.

Kraut, R. E., Scherlis, W, Mukhopadhyay, T., Manning, J., Kiesler, S. (1996, Dec.). HomeNet: A field trial of residential Internet services. Communications of the ACM. [PDF]

Collaboration in work groups

Kraut, R. E., Fussell, S. R., Lerch, F. J., & Espinosa, A. (Under review). Coordination in teams: Evidence from a simulated management game. [PDF]

Dabbish, L., & Kraut, R. E. (In press). Awareness displays and social motivation for coordinating communication. Information Systems Research. [PDF]

Hsieh, G., Lai, J., Hudson, S. E., & Kraut, R. E. (2008). Using tags to assist near-synchronous communication. In CHI'08: Proceeding of the ACM conference on human factors in computing systems (pp. 223-226). New York: ACM Press. [PDF]

Espinosa, A., Slaughter, S., Kraut, R. E., & Herbsleb, J. (2007). Familiarity and team performance in geographically distributed software development. Organization Science, 18(4), 613-630. [PDF]

Espinosa, J. A., Slaughter, S. A., Herbsleb, J. D., & Kraut, R. E. (2007). Team knowledge and coordination in geographically distributed software development. Journal of Management Information Systems, 24(1), 135-169. [PDF]

Ankolekar, A., Sycara, K., Herbsleb, J., Kraut, R., & Welty, C. (2006). Supporting online problem solving communities with the semantic web. In Proceedings of the 15th international conference on World Wide Web (pp. 575-584). New York: ACM Press. [PDF]

Kraut, R. E., Sunder, S., Telang, R., & Morris, J. (2005). Pricing electronic mail to solve the problem of spam. Human Computer Interaction, 20, 195-223. [PDF]

Dabbish, L. & Kraut, R. E (2004) Controlling Interruptions: Awareness Displays and Social. CSCW'04: Proceedings of the ACM Conference on Computer Supported Cooperative Work. p. 182-191. NY: ACM Press. [PDF]

Dabbish, L., & Kraut, R. (2003). Awareness displays and interruption in teams. Paper presented at the Academy of Management, Seattle, WA. [PDF]

Kraut, R. E., Sunder, S., Morris, J., Telang, R., Filer, D., & Cronin, M. (2002). Markets for attention: Will postage for email help?, Proceedings, Computer Supported Cooperative Work. New York: Association of Computing Machinery. [PDF]

Espinosa, J. A., Kraut, R. E., Slaughter, S. A., Lerch, J. F., Herbsleb, J. D., & Mockus, A. (2002, December). Shared mental models, familiarity and coordination: A multi-method study of distributed software teams. Paper presented at the International Conference on Information Systems, Barcelona, Spain. [PDF]

Espinosa, J. A., Carley, K. M., Kraut, R. E., Lerch, F. J., & Fussell, S. R. (2002, August 27). The effect of task knowledge similarity and distribution on asynchronous team coordination and performance: Empirical evidence from decision teams. Paper presented at the Cognitive Research (CORE) Workshop, International Conference on Information Systems, Barcelona, Spain. [PDF]

Espinosa, A., Lerch, J., & Kraut, R. (2004). Explicit vs. implicit coordination mechanisms and task dependencies: One size does not fit all. In E. Salas & S. M. Fiore (Eds.), Team cognition: Process and performance at the inter- and intra-individual level. [PDF]

Kraut, R. E. (2003). Applying social psychological theory to the problems of group work. In J. Carroll (Ed.). HCI Models, Theories and Frameworks: Toward A Multidisciplinary Science (p. 325-356). New Yok: Morgan Kaufman [PDF]

Fussell, S. R., Kraut, R. E., & Lerch, F. J. (Under review). Coordination in Teams: Evidence from a Simulated Management Game Journal of Organizational Behavior. [PDF]

Espinosa, A., Cadiz, J., Rico-Gutierrez, L., Kraut, R., Scherlis, W., & Lautenbacher, G. (2000). Coming to the wrong decision quickly: why awareness tools must be matched with appropriate tasks. Proceedings of the CHI 2000 conference on Human factors in computing systems (pp. 392-399). NY: ACM. [PDF]

Cadiz, J. J., Fussell, S. R., Kraut, R. E., Lerch, F. J., and Scherlis, W. L (1999). The awareness monitor: A coordination tool for asynchronous, distributed work teams.[PDF]

Fussell, S. R., Kraut, R. E., Lerch, F. J., Sherlis, W. L., McNally, M. and. Cadiz, J. J (1998). Coordination, overload and team performance: Effects of team communication strategies. Proceedings of the Conference on Computer Supported Cooperative Work, New York: ACM. [PDF]

Kraut, R. & Streeter, L. (1995). Coordination in large scale software development. Communications of the ACM, 38(3), 69-81 [PDF]Galegher, J. & Kraut, R. E. (1994). Computer-mediated communication for intellectual teamwork: An experiment in group writing. Information Systems Research. 5(2), 110-138.

Kraut, R. E., Galegher, J., Fish, R. S., & Chalfonte, B. (1993). Task requirements and media choice in collaborative writing. Human-Computer Interaction. 7(4), 375-408.

Galegher, J. & Kraut, R. (1990). Technology for intellectual teamwork: Perspectives on research and design. In Galegher, J., Kraut, R. E., & Egido, C. (Eds.) Intellectual teamwork: Social and technological bases for cooperative work. Hillsdale, NJ.: Lawrence Erlbaum Associates.

Kraut, R. E., Fish, R., Root, R., & Chalfonte, B. (1990). Informal communication in organizations: Form, function, and technology. In S. Oskamp & S. Spacapan (Eds.), Human reactions to technology: Claremont symposium on applied social psychology (pp. 145-199). Beverly Hills, CA: Sage Publications. [PDF]

Visual communication

Gergle, D., Kraut, R. E., & Fussell, S. R. (Under review). Using visual information for grounding and awareness in collaborative tasks. Human Computer Interaction

Gergle, D., Rosé, C. P., & Kraut, R. E. (2007). Modeling the impact of shared visual information on collaborative reference. In CHI 2007: Proceedings of the ACM conference on human factors in computing systems (pp. 1543-1552). New York: ACM Press. [PDF]

Weisz, J. D., Kiesler, S., Zhang, H., Ren, Y., Kraut, R. E., & Konstan, J. A. (2007). Watching together: Integrating text chat with video. In CHI 2007: Proceedings of the ACM conference on human factors and computing systems (pp. 877-886). New York: ACM Press. [PDF]

Gergle, D., Kraut, R. E., & Fussell, S. R. (2006). The impact of delayed visual feedback on collaborative performance. In CHI 2006: Proceedings of the ACM conference on human-factors in computing systems (pp. 1303 - 1312). New York: ACM Press. [PDF]

Gergle, D., Kraut, R. E., & Fussell, S. R. (2005). Language Efficiency and Visual Technology: Minimizing Collaborative Effort with Visual Information. Journal of Language and Social Psychology. [PDF]

Gergle, D. Kraut, R. E., Fussell, S. R. (2004). Communicating with Action. CSCW'04: Proceedings of the ACM Conference on Computer Supported Cooperative Work.p. 487-496. NY: ACM Press. [PDF]

Fussell, S. R., Kraut, R. E., Gergle, D., & Setlock, L. D. (2004). Visual cues as evidence of othersí minds in collaborative physical tasks. In B. Malle and S. Hodges (Eds.), Other Minds (pp. 91-105). New York: The Guilford Press. [PDF]

Fussell, S. R., & Kraut, R. E. (2004). Visual copresence and conversational coordination [Commentary on Pickering & Garrod]. Behavior and Brain Sciences. [PDF]

Gergle, D., Millen, D. R., Kraut, R. E., & Fussell, S. R. (2004). Persistence Matters: Making the Most of Chat in Tightly-Coupled Work. CHI'04: Proceedings of the Conference on Human Factors in Computing Systems. [PDF]

Fussell, S. R., Setlock, L. D., & Kraut, R. E. (2003). Effects of Head-Mounted and Scene-Oriented Video Systems on Remote Collaboration on Physical Tasks. CHI'03: Proceedings of the Conference on Human Factors in Computing Systems, 513 - 520.[PDF]

Kraut, R. E., Fussell, S. R., & Siegel, J. (2003). Visual information as a conversational resource in collaborative physical tasks. Human-Computer Interaction., 18, 13-49. [PDF]

Kraut, R. E., Gergle, D., & Fussell, S. R. (2002). The Use of Visual Information in Shared Visual Spaces: Informing the Development of Virtual Co-Presence. Proceedings of the Conference on Computer Supported Cooperative Work (pp. 31-40). New York: ACM. [PDF]

Kraut, R. E., Fussell, S. R., Brennan, S. E., & Siegel, J. (2002). Understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work. In P. Hinds & S. Kiesler (Eds.), Distributed work (pp. 137-162). Cambridge, MA, US: MIT Press. [PDF]

Fussell, S. R., Kraut, and Siegel, J. (2000). Coordination of Communication: Effects of Shared Visual Context on Collaborative Work. Proceedings of the Conference on Computer Supported Cooperative Work, New York: ACM. [PDF]

Kraut, R. E., Miller, M. D. & Siegel, J. (1996). Collaboration in performance of physical tasks: Effects on outcomes and communication. Proceedings, Computer Supported Cooperative Work Conference, CSCW'96. (pp. 57-66). NY: ACM Press

Kraut, R.E. & Fish, R.S. (1995). Prospects for video telephony. Telecommunications Policy, 19 (9), 699-719.

Fish, R. S., Kraut, R. E., Root, R. W., Rice, R. (1993). Video as a technology for informal communication. Communications of the ACM, 36(1), 48-61. [PDF]

Kraut, R. E., Fish, R., Root, R., & Chalfonte, B. (1990). Informal communication in organizations: Form, function, and technology. In S. Oskamp and S. Scacapan (Eds.). Human reactions to technology: Claremont symposium on applied social psychology. Beverly Hills, CA: Sage Publications. [PDF]

Fish, R., Kraut, R. E. & Chalfonte, B. (1990). The VideoWindow system in informal communications. In Proceedings, Conference on Computer Supported Cooperative Work (CSCW'90). pp 1-11. [PDF]

Computers in organizations

Dabbish, L., & Kraut, R. E. (2006). Email overload at work: An analysis of factors associated with email strain. In Proceedings of the 2006 ACM conference on computer supported cooperative work (pp. 431 - 440). New York: ACM Press. [PDF]

Dabbish, L., Kraut, R., Fussell, S., & Kiesler, S. (2005). Understanding email use: Predicting action on a message. In, CHI 2005, Proceedings of the ACM conference on human factors in computing systems (pp. 691 - 700). New York: ACM Press. [PDF]

Kraut, R. E., Rice, R., Cool, C. & Fish, R. (1998). Varieties of social influence: The role of utility and norms in the success of a communication medium. Organizational Science. 9(4), 437-453 [PDF]

Kraut, R. E. & Attewell, P. (1997). Media use and organizational knowledge: Electronic mail in a global corporation. In S. Kiesler (ed.) Research milestones on the information highway. Mahwah, NJ: Erlbaum. [PDF]

Kraut, R. E. (1989). Telecommuting: The trade-offs of home work. Journal of Communication, 39, 19-47.

Kraut, R., Dumais, S. & Koch, S.(1989). Computerization, productivity and quality of employment. Communications of the ACM, 32, 220-238. [PDF]

Kraut, R., Galegher, J., & Egido, C. (1988). Tasks and relationships in scientific research collaborations. Human-Computer Interaction, 3, 31-58.

Kraut, R. (1986). Effects of technological change: Quality of employment. In H. Hartmann & R. E. Kraut & L. Tilly (Eds.), Computer chips and paper clips: Technology and women's employment. (pp. 127-165:). Washington, DC: National Academy Press. [PDF]

Interorganizational networks

Steinfield, C., Chan, A., and Kraut, R. (2000). Computer mediated markets: An introduction and preliminary test of market structure impacts. Journal of Computer Mediated Communication, 5 (3). [HTML]

Chan, A., Steinfield, C. & Kraut, R. (1999, April). Do open networks favor electronic markets? iMP:Information Impacts Magazine. [HTML]

Kraut, R. E., Steinfield, C., Chan, A. C., Butler, B. & Hoag, A. (1999). Coordination and virtualization through electronic networks: Empirical evidence from four industries. Organizational Science. Simultaneously published in Journal of Computer Mediated Communication, 1998, 4(3). [HTML]

Steinfield, C., Caby, L., Jaeger, C., & Kraut, R. (1998). Electronic network use and coordination between producers and suppliers: A French and US comparative analysis. In E. Bohlin & S. Levin (Eds.), Telecommunications transformation: Technology, strategy, and policy. Amsterdam: IOS Press.

Streeter, L., Kraut, R.E., Lucas, H., & Caby, L. (1996). The impact of national data networks on firm performance and market structure. Communications of the ACM. [PDF]

Lucas, H. C., Levecq, H., Kraut, R. & Streeter, L. (1995, November). France's grass-roots data net. IEEE Spectrum, 71-77.

Steinfield, C., Kraut, R. & Plummer, A. (1995). The impact of interorganizational networks on buyer-seller relationships. Journal of Computer Mediated Communication, 1(3). (available on-line at http://www.ascusc.org/jcmc/vol1/issue3/steinfld.html)